Alva's development process is one of the keys to the company's ability to rapidly deliver high-quality solutions. Our team is continually refining and improving our processes to ensure that we maintain the high quality that clients have come to expect. Some of the key elements of our process include:

• clearly understanding client needs and expectations
• assigning a project manager to every project
• involving our instructional design team in all projects
• engaging the quality assurance team to define and ensure quality assurance standards
• maintaining ongoing communication with clients.

The effective execution of our development process depends on tightly integrating Alva's primary functional teams—project management, instructional design, quality assurance, graphics, and technology.

Project Management
Alva's project managers guide and support all of our projects from the earliest stages to delivery of the final product. Throughout each phase, they employ sound project management practices while maintaining the focus on customer satisfaction. Alva's project managers coordinate project teams, effectively manage customer requirements and changes, and keep communication flowing to and from the client.

Instructional Design
Instructional design is the cornerstone of any Alva project. Our instructional design professionals employ a learner-focused approach that drives alignment of organizational processes and goals with learning goals and delivery systems. We instructionally design all of our products to ensure that your employees are learning what they should be learning, when they should be learning it, and in a manner consistent with their needs, styles, and preferences.

Quality Assurance
"You never get a second chance to make a good first impression." That's the unofficial motto of Alva's content quality assurance department. Our QA team understands that a single typo can cause a learner to question the credibility of an entire course, and that a graphic that doesn't match the text it's supposed to illustrate can distract or confuse the learner. Because of the high expectations of our QA department, you can expect that your learners and users will have a good first impression.

Graphics
Alva's graphic design team produces art out of ideas. Essential members of the product development team, our outstanding graphic artists transform client needs into a visual design that is both aesthetically pleasing and instructionally sound. They understand that design must inspire learning and is an integral part of the user experience.

Technology
Alva's technology team consists of creative and innovative software developers, who use every available technology appropriate for any given project. Our tech team is enhanced by rigorous support from the technology quality assurance team. The Alva technology team develops practical, customized, and usability-tested solutions for our clients.